How to use eresources@cambridge: #2 ejournal error messages

Found what you are looking for in the catalogue? Viewing articles should now be easy, but there are some common error messages that may get in your way.

Once you have read our guide to searching for ejournals, and have chosen your preferred search option, it should all be plain sailing, but you may find that you see one of the following:

EZProxy error message: (click on images to enlarge)EZProxy

Fix: copy and paste the error message into an email to with the journal title and URL. Once we get this information we can fix this for you.

‘Subscription required’ error messages and paywalls: (just a few examples, each website will differ)

access restricted purchase PDF  requires sub ask your lib buy & download

Fix: double check our holdings (Journal Search). If the Journal Search holdings show we should have access to the article you are looking for then email us with the details of the error message, we’ll need to investigate further. If the holdings show that we do not have access to the volume you require then you can check for print holdings within the University via iDiscover or make a recommendation that an electronic subscription should be purchased here.

If there are no electronic or print copies available within the University then you can try to get hold of a copy via Inter-Library Loans. Please ask your department or faculty librarians about any I.L.L. facilities available to you or read information about the University Library’s I.L.L. department here.

“File missing: docs/deny.htm”. error message and Raven eresources access permissions

Fix: check you Raven status here. If you are a current student or member of staff of the University of Cambridge contact the Raven helpdesk. Tell them that you see this error message and let them know your current status at the University of Cambridge.

Alumni of the university can access some eresources via the Alumni Office website either with their Raven or login details.


Also, if you are having problems accessing a journal you have previously viewed you can try using a different browser or deleting the history, cookies and cache from your browser and closing then reopening it. For more details on cookies and how to delete them please see this page.

Remember, you need to use the links from the Journal Search, iDiscover, or Articles and Journals search to trigger your authentication as a member of the University of Cambridge.

If you are experiencing a problem with a database then please email

For problems with ebooks email

For further details about Raven please visit the FAQs page.

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