Clearing history, cookies and cache from your browser may fix your access problem

If you find that you lose access to an erseource and you keep seeing the same error message you may need to clear the history, cookies and cache from your browser.

To help speed up the loading time for pages your browser may use a stored copy of a page rather than load it fresh every time you visit the same URL. If you visit a page and see an error message this page may become the copy that your browser loads in order to speed up your access. If this happens you will need to delete all of you history, cookies and cache, from the beginning of time, in order to regain access to the site.

Most browser’s will require the same steps to delete history, etc. In Chrome you will need to go in to the settings by clicking on the three dots to the right of the URL navigation bar.

 

When you click on the final ‘History’ option you are offered you should see an option to ‘Clear browsing data’.

 

 

You should then see a list of the things that can be deleted form your browser. We recommend clearing the history, cookies and cache. 

You may also see a drop down list that allows you to choose how much of the history, etc. you will delete. Please choose the longest amount of time offered.

After you have cleared the data please close and re-open your browser before testing your access again.

If you continue to experience a problem with access please contact the ejournals@cambridge helpdesk

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